Frequently Asked Questions

What types of industries do your machines serve?
TurboFil serves a wide range of industries including pharmaceutical, biotech, cosmetic, personal care, and chemical manufacturing. Our systems are designed to meet the demands of both regulated and non-regulated environments.
Can your equipment be integrated with existing production lines?
Yes. Our machines are built with integration in mind and can be seamlessly incorporated into existing production lines with upstream or downstream equipment.
Do you provide validation or documentation support (IQ/OQ/PQ)?
Yes. For pharmaceutical and regulated environments, we provide comprehensive documentation and validation support, including IQ (Installation Qualification), OQ (Operational Qualification)

Do you offer installation and training?
Yes. We offer on-site installation and operator training services to ensure a smooth and successful deployment of your equipment.
What kind of technical support do you provide?
We provide ongoing technical support via phone, email, and video conferencing. On-site service is also available when needed. Remote diagnostics capabilities are included on many of our systems.
Do you offer preventative maintenance services?
Yes. We offer preventative maintenance programs and service contracts that help keep your equipment running optimally and reduce unplanned downtime.

What payment terms do you offer?
Payment terms are dependent on the size of the machine and the customer.
What warranty comes with your machines?
Our machines come with a one-year limited warranty that covers parts and labor for manufacturing defects. Extended warranty options are available upon request.
Can you help with ROI justification or cost analysis?
Yes. We can assist in preparing ROI projections, cost-per-unit breakdowns, and other tools to help justify capital investment decisions.

Do you ship internationally?
Yes. TurboFil ships worldwide and works closely with freight partners to ensure reliable international delivery.

FAQs